1. Introduction

This Security and Dispute Resolution Policy outlines the measures taken by GLOBAL SOLUTION IN CODE S.R.L. (hereinafter referred to as “we”, “us”, or “our”) to ensure secure access to digital products and to define the process for addressing customer disputes.

The Company is committed to maintaining a secure digital environment and ensuring transparency and fairness in the handling of any potential complaints or issues.

This Policy is an integral part of our Terms and Conditions and applies to all purchases made via our website and all interactions related to digital product delivery.

2. Security Measures

2.1 We take the protection of customer data and secure delivery of digital products seriously. Our platform integrates Stripe as a PCI DSS-compliant payment processor, ensuring secure financial transactions.

2.2 All customer communications, order confirmations, and download instructions are sent via encrypted HTTPS connections.

2.3 We do not store any payment card data. All sensitive information is processed exclusively by Stripe.

2.4 Our internal systems use access controls, monitoring tools, and periodic reviews to prevent unauthorised access, data breaches, or manipulation of digital product links.

2.5 Customers are responsible for ensuring the security of their devices and email accounts. We recommend using a strong email password and keeping software up to date.

2.6 Any suspected breach of security should be reported immediately to sale@gsincode.com for investigation.

3. No Refunds After Delivery

3.1 Due to the nature of digital content, all purchases are final. Once the digital product has been delivered via email, no refund will be issued.

3.2 By completing a purchase, the customer expressly agrees to waive their right of withdrawal under UK and EU consumer law, provided that delivery has begun and full access has been granted.

3.3 If the digital product was not received due to a technical error or incorrect email address, customers must notify us within 7 days of purchase for resolution.

3.4 Exceptions may be granted solely at the discretion of GLOBAL SOLUTION IN CODE S.R.L. under exceptional circumstances (e.g., double charge, technical failure on our side).

4. Dispute Resolution Procedure

4.1 Customers who have a concern or complaint regarding their purchase must first contact GLOBAL SOLUTION IN CODE S.R.L. via email at sale@gsincode.com, clearly stating the nature of the issue.

4.2 We aim to investigate and respond to all complaints within 14 business days.

4.3 If no resolution is reached through direct communication, the customer may escalate the matter via one of the following:

Filing a complaint with a Romanian consumer protection authority

Using the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Initiating legal proceedings in accordance with our Terms and Conditions

4.4 All disputes shall be handled fairly, confidentially, and without undue delay.

5. Additional Provisions

5.1 This Policy is supplementary to our Terms and Conditions, Privacy Policy, and Refund Policy, and must be interpreted in conjunction with them.

5.2 In case of any inconsistency between this Policy and national or EU legislation on digital services and consumer protection, the applicable law shall prevail.

5.3 The Company may update this Policy from time to time. Updated versions will be published on our website with the revised effective date.

6. Contact Information

For any questions or concerns regarding this Security and Dispute Resolution Policy, please contact us at:

Legal Entity Name: GLOBAL SOLUTION IN CODE S.R.L.

Company Registration Number: 51926147

Registered Address: Bucureşti, Sector 3, Aleea Mostiştea, Nr. 39A, Scara 1, Etaj 4, Ap. 50

Postcode: 032115, Romania

Email: sale@gsincode.com

Phone: +40 725 124 360

Effective Date: 25 May 2025