1. Introduction

This policy sets out the terms for order cancellations and refunds applicable to all digital products sold by GLOBAL SOLUTION IN CODE S.R.L. (hereinafter referred to as “we”, “us”, or “our”) , including e-books, templates, online courses, and digital bundles. These products are intangible and delivered electronically immediately following successful payment.

2. Waiver of Right to Cancel

In accordance with the Consumer Rights Directive (Directive 2011/83/EU) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK), consumers lose the statutory right to cancel a digital content purchase once:

  • Delivery commences immediately after payment;
  • The customer has provided explicit consent to begin delivery during the statutory 14-day withdrawal period;
  • The customer has acknowledged the loss of the right to cancel once delivery has commenced.

By purchasing a product on our website, you:

  • Consent to the immediate supply of digital content;
  • Waive your statutory right to cancel once access is provided;
  • Acknowledge that the product is deemed delivered upon download or receipt via email.

3. Cancellations by the Customer

You may only cancel your order prior to the delivery of access to the digital product. Once access has been granted, no cancellations or refunds will be processed, except in the following circumstances:

  • Technical faults rendering the product unusable;
  • Duplicate payments or billing errors.

4. Cancellations by GLOBAL SOLUTION IN CODE S.R.L.

We reserve the right to cancel any order due to technical or operational reasons, including but not limited to:

  • Product unavailability;
  • Payment processing issues;
  • Breach of our Terms of Use by the customer.

In such cases, the customer will be entitled to a full refund or a suitable replacement product.

5. Refund Procedure

Where a refund is approved in accordance with this policy, it shall be issued:

  • To the original payment method used at the time of purchase;
  • Within up to 10 business days, depending on the bank or payment provider involved.

We are not liable for delays caused by third-party payment processors (e.g., Stripe).

6. Non-Refundable Items

Refunds are not available for:

  • Digital products that have already been accessed, downloaded, or viewed;
  • Services that have been fully rendered.

We do not offer customised or personalised products.

7. Customer Responsibilities

Customers are required to:

  • Provide accurate billing and contact details;
  • Store access credentials securely;
  • Refrain from distributing or reselling the product without explicit authorisation.

Any breach of these obligations may result in refusal of refund or suspension of access.

8. Requesting a Refund

If you believe you are eligible for a refund (e.g., due to a technical error), please contact us using the following details:

Legal Entity Name: GLOBAL SOLUTION IN CODE S.R.L.

Company Registration Number: 51926147

Registered Address: Bucureşti, Sector 3, Aleea Mostiştea, Nr. 39A, Scara 1, Etaj 4, Ap. 50

Postcode: 032115, Romania

Email: sale@gsincode.com

Phone: +40 725 124 360

Effective Date: 25 May 2025

Include your order number, a detailed description of the issue, and, where applicable, supporting evidence (e.g., screenshots, error messages).

9. Policy Updates

We reserve the right to amend this policy at any time. Any updates will take effect upon publication on our website. Where significant changes are made, we may notify customers via email or site notification.

Last Updated: 25 May 2025